Beware of BIO-MASS Direct outdoor heaters

just_sawing · October 15, 2014, 12:26:15 PM

I have been getting the run around for over two months from them. They could not deliver my store that I ordered and have given every excuse in the world on my refund. I have worked with them to try to resolve this for over three weeks and I am now having to file fraud charges and file with the BBB.
BE Ware if you have anything to do with them.
http://biomass-direct.com/

just_sawing · October 15, 2014, 01:55:19 PM

I have just talked to the company and they tell me I will be taken care of by tomorrow evening. I really want this company to prosper

woodmills1 · October 15, 2014, 06:39:34 PM

sure looks like my free heat machine. I don't have really any complaints with my now 9 year old burner, but the company did fold and bio mass is the second new name. So, I guess my 20 year warrenty is caput

chet · October 15, 2014, 08:00:08 PM

Quote from: woodmills1 on October 15, 2014, 06:39:34 PM
sure looks like my free heat machine. I don't have really any complaints with my now 9 year old burner, but the company did fold and bio mass is the second new name. So, I guess my 20 year warrenty is caput

At least ya got 9 years out of da warranty. I just bought a new boiler from the most mentioned brand on this forum. Brought it home on a Friday noticed this hole burned through from the water jacket into the firebox. Called the manufacturer and faxed the picture on Monday. Was told by the service rep that I had their permission to repair the weld myself.

So much for their 25 year warranty. :

WmFritz · October 15, 2014, 09:09:35 PM

Jeez Chet... I'm thinking permission to weld it yourself probably wasn't the fix you had in mind when you found that! :-\

Reddog · October 16, 2014, 09:39:18 AM

Wow Chet, tell them brushing up on your Boiler welding cert wasn't what you had in mind!

thecfarm · October 16, 2014, 09:41:02 AM

Chet,that is BRAND new and they said that??? :

chet · October 16, 2014, 03:20:39 PM

Brand spanking new. In fact had ta wait for them to deliver it to the dealer.
Brought it home late Friday afternoon, and called them bright and early Monday morning.

beenthere · October 16, 2014, 05:20:51 PM

Does it leak water or does it leak combustion gases at that hole?

woodmills1 · October 16, 2014, 06:04:43 PM

anyway sorry about your problem but you sure hyjacked this thread
:D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :P

:P :P :P :P :P :P :P :P :P :P :P :P :P :P :P :P :P :P :P :P :P :P :P :P :P :P :P :P :P

thecfarm · October 16, 2014, 08:11:00 PM

Hijack is a good thing. ;D We talk about something else for a while and then back we go to the original question.

AsaG · October 16, 2014, 08:29:24 PM

Quote from: beenthere on October 16, 2014, 05:20:51 PM
Does it leak water or does it leak combustion gases at that hole?

A hole in that location would flood the firebox. The QC inspector must have been sick that day. How the company handled the problem is disgusting. Expecting the customer to repair an obvious defect?!?!?! >:(

r.man · October 16, 2014, 09:24:38 PM

I am thinking there was a misunderstanding at the least, maybe on both sides. Did they say they wouldn't fix it or replace it? Did you get a temp fill in who doesn't know about warranties? You should go up the line and maybe down as well, see what the dealer says.