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Author Topic: Spectacular customer service, all together now say "Peterson Portable Sawmills"!  (Read 8348 times)

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Offline JimBuis

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You folks might remember that I recently acquired a Peterson 10" WPF. I'm not posting photos just yet as I am not yet making lumber that I want to brag about. However, I am prepared to brag about Peterson's customer service.

Last Friday afternoon, I was trying to dial in my mill and became frustrated over a couple of things and decided to call Petersons on their toll free number. Okay, you have to get the full picture. I'm madder than a wet hen. Not coincidentally, I am standing in a rainstorm calling Petersons on my cell phone while standing next to the mill. I was NOT thinking about it being Saturday in New Zealand. I just knew it would be about time for them to show up for work.  Well since it was Saturday, the calls were being diverted to the home of one of the employees.  :o :o

How many companies do you know of who have live people answering the telephone after hours? Not only live people, but the CEO of the company!! :) :)

Just in case you are wondering, the CEO, Kerris Browne, is not some boss lady who sits in her office and has nothing more going for her than a weak pulse. She KNOWS their mills. She was on the telephone with me for over an hour. She walked me through several tests and some minor adjustments while she was standing by a mill in New Zealand.

The mill was really in pretty good shape to begin with. I was just trying to understand as much about the machine as possible. She was extraordinarily patient and kind.

I just got off the phone a few minutes ago after having talked with Kerris again. This time I was not standing in the rain, so my attitude was a bit better. Her attitude was marvelous as always.

I am not saying that any of our other sponsors provide service that is inferior. However, I am saying that I don't think any company on the planet could provide service that is any better.

Good job Petersons and thank you Kerris very much.

Jim
A VERY satisfied Petersons customer
Jim Buis                             Peterson 10" WPF swingmill

Online Dan_Shade

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That's good news.  I was up at Mark's a few weeks ago and I hardly recognized the place without that crate there :)

Woodmizer LT40HDG25 / Stihl 066 alaskan
lots of dull bands and chains

There's a fine line between turning firewood into beautiful things and beautiful things into firewood.

Offline fencerowphil (Phil L.)

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Congrats on the WPF.

I love mine!

Phil L.
Bi-VacAtional:  Piano tuner and sawyer.  (Use one to take a vacation from the other.) Have two Stihl 090s, one Stihl 075, Echo CS8000, Echo 346,  two Homely-ite 27AVs, Peterson 10" Swingblade Winch Production Frame, 36" and 54"Alaskan mills, and a sore back.

Offline Ga_Boy

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That's good news.  I was up at Mark's a few weeks ago and I hardly recognized the place without that crate there :)


 :D :D :D

I am still trying to get use to not seeing that creat sitting as well.  Now I have to find something else to sit in that spot.

I have called Peterson for technical questions and assistance.  They always come through for the customer.
Hyster H80, Kubota B2710, Conventional Kiln, 2008 Corvette, AV-028 Super, MS361, MS460 Mag

Offline hansbaba

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I  can attest to their customer support. I too have talked to Kerris while in a rather difficult mood myself. Their after sales service is wonderful. I just wish they were not so darn far away. Getting things can sometimes take forever.

Offline Wife

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Oh my gosh, I just spotted this one.

Jim you will be proud to know you have been successful at making me cry. A feat not often accomplished!

Seriously though, thank you very much for the compliment. This reinforces why I love being part of these sawmills and you customer's lives. Just excuse the kids smashing the soccer ball against my bedroom window when you ring.... :D
Kerris, in the background....
Petersons Global Sales Ltd
15c Hyland Cres
Rotorua, New Zealand
www.petersonsawmills.com
kbrowne@petersonsawmills.com
Ph +64 7 3480863

Offline getoverit

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I'll second or third the applause for the great customer service from the Peterson Folks!

Even after I had owned my mill for a year they were still calling me just to chat and see how it was doing. They also sent me some modifications a couple of times that I hadn't even asked for and wasnt expecting, but really cool little mods indeed.

GREAT people to deal with from before the sale to waaaaaaaaay afterwards!!
I'm a lumberjack and I'm ok, I work all night and sleep all day

Offline ex-Engineer Wannabe

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I don't mean to hijack this thread, but I simply can't resist this collection of Peterson owners. :)

I've been interested in owning a Peterson mill for quite a while now, but I'm a bit conflicted about something.  We intend on milling our own timber for a timber frame home in the [hopefully] not too distant future.  The largest frame elements should be 8" x 10."

The question is: Will this type of beam be a problem for the Peterson?[/i]  I'm inclined to believe that it shouldn't be, but then again, I've never actaully seen it done either.  I'm a bit of a perfectionist -- a real character flaw these days ;) -- so I'd really like the beams to be as close to square as I can get them before I work them.  Square rule joinery is challenging enough without built in error.

Thanks for any thoughts ... especially from the folks out there cutting beams with a swinger. :)     

"Measure twice, cut once" -- Don't know who coined this one, but he was pretty wise.

Offline Ianab

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Assuming you have an 8" cut mill, it's pretty easy.

Place log on the mill, open up the top face and saw some boards from the top of the log until you are 4" from the pith.

Then switch to 8" vertical boards or just cut off the left hand slab, depending on the log size. Leave 5" from the pith this time. Make a 5" horizontal cut under the beam from this side.

Then go to double cutting mode (blade guard off and saw from the other side of the log). Take slabs / boards from the other side until you have your 10" beam sitting there with the bottom part of the log attached. Make another 5" cut from the other side to release your beam.

The log never moves during the sawing process, so the beam should be straight and square

Only hard part is moving the beam, but you have to do that no matter what mill you use ;)

That will let you go up to 8" x 16" beams. If you need to go bigger than that you need to roll the log over 1/2 way though and saw off the other other side of the log. More technical and harder work as you have to re-level the log after you roll it. But it can be done.

Cheers

Ian
Weekend warrior, Peterson JP test pilot, Dolmar 7900 and Stihl MS310 saws and  the usual collection of power tools :)

Offline fencerowphil (Phil L.)

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Ian explained it well, wannabe.

On the other hand, just buy the 10" Peterson and be done with it.
If you plan on cutting a lot of big beams,  that model gives you
a full 10-1/4" by 10-1/4 beam size with no double cutting. 

That model is the 10" Winch Production Frame.  I have owned two
and still run one.

Phil L.
Bi-VacAtional:  Piano tuner and sawyer.  (Use one to take a vacation from the other.) Have two Stihl 090s, one Stihl 075, Echo CS8000, Echo 346,  two Homely-ite 27AVs, Peterson 10" Swingblade Winch Production Frame, 36" and 54"Alaskan mills, and a sore back.

Offline hansbaba

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Yes the 10" mill would be easier, but how many of those beams do you need to make? I have had very good success double cutting. If It didnt work good I would not have bought the mill. I just finished a set of 4"x12"x18' beams and every one was within 1/16th" in every dimension. It does take a little practice and is work but a "properly"!!!! adjusted Peterson mill is a thing of beauty. One other comment, If your trying to cut those beams from smaller (16" and under logs) unless you have a good dog system, it will be tricky.

Offline Captain

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Bill, I just cut a complete timber frame for a gentleman, and have a bunch of 6x10s to cut if you are offering to help (again)  ;D

Captain

Offline ex-Engineer Wannabe

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Ian: Thanks for the detailed instructions, mate.  I especially like how your point of reference involves an 8" WPF. ;)

Phil: I appreciate your thoughts as well, but there are roughly 4,000 reasons why I'm considering the 8" mills. ;)  In case you're not familiar, my wife and I are on the comeback trail from Katrina.  Consequently, $4,000 saved is truly $4,000 earned [thanks, Ben Franklin]. :) 

Hans: It sounds as if you've been where we're headed.  I'd love to read more about which mill you own and the beam work you've accomplished with it. :)

Craig: Where and when?  The sooner I know, the easier it is to plan around.  I always liked the Steely Dan tune Do It Again. ;D Thanks for thinking of us. ;)
"Measure twice, cut once" -- Don't know who coined this one, but he was pretty wise.

Offline hansbaba

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wannabe,
 I have an 8" WPF large frame with the electric winch (BUY THE ELECTRIC WINCH!!!!) Its a fantastic machine. By far 80% of the work is getting the logs onto the bunks and lined up. I still havent gotten a loader or electric winch for the truck. (darn..) When I double cut I use a bottle cap on the blade setting to make the blade nearly perfectly flat. Also I prefer to start my double cut on the right hand side and then finish on the left. This way I have the riving knife helping me on the final cut. You also need 2 or 3 little wedges that you slip into the cut as you finish it off. The trick is to not push them in too hard. If it is done properly, the beams can come out perfect. I can usually get my beams perfectly square without any grooves or ridges on them. If you do get a mill I advise you to find someone with one and try these cuts first. I used a lucas quite a bit before I bought my peterson and I only observed a peterson twice before buying. I really wish I would have used one for a couple hours first. Even if you have to pay some one. It would have answered many of my questions and frustrations that I dealt with my first few weeks..
 Sorry I seem to have drragged this on a bit. I dont even think I answered your question... Ohh well , its typed now!!!.

Offline JimBuis

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I don't mean to hijack this thread, but I simply can't resist this collection of Peterson owners. :)

I'm sure glad you did not mean to hijack my thread. ;) At least we are still talking Peterson mills though.

Jim

Jim Buis                             Peterson 10" WPF swingmill

Offline ex-Engineer Wannabe

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My apologies if I did anything disagreeable, Jim.  On the other hand, look up at the bold blue text just above this dialog box ... I kind of thought the phrase, "...all together now say 'Peterson Portable Sawmills'!" was designed to endorse Peterson.  If this is true, than I'm sure you don't mind that I'm asking the Peterson folks on the FF about their mills.  After all, I am in the market for a saw ... and the company's logo is just to my left as I'm typing this???

... Perhaps I'm missing something, but your choice of thread title, as well as Peterson's logo, both lead me to believe that the idea is to sell their mills.  ???  Once again, I'm very sorry.  It's kind of a silly concept now that I think about it, but I'll be sure to get "my own" thread from now on.

Please try to have a good day ...
"Measure twice, cut once" -- Don't know who coined this one, but he was pretty wise.

Offline Tom

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No harm, no foul.  Unlike other forums, we have emoticons that help to add flavor to our posts.  I don't think that Y'all are on the same page.  Jim meant nothing about bashing you and the members haven't complained about your looking for a mill.  Don't you fellows get too "up tight" on us now.  Life is too short. :) :)

extinct

Offline ex-Engineer Wannabe

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Life is too short.

This would of been a better closing to my message.  It's exactly the sentiment I meant to convey.  :)
"Measure twice, cut once" -- Don't know who coined this one, but he was pretty wise.

Offline Tom

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Ok!  That makes a good last word.  Now, lets get back to letting Jim pat Peterson's on the back.  They'll still sell you a sawmill.   :D 8)


As a matter of fact, I hear that there might even be another used one on the block soon.  PM your friendly Peterson Salesman person. :D :D
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Offline fencerowphil (Phil L.)

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Of course, the cost difference is an important consideration when
comparing the 8" and 10" Peterson.   When I bought mine (used with
about 40 hrs. on it),  a secondary attraction was the fact that it had
52' of track.    That made my purchase more financially practical.  The
extra track is not cheap either.

I have said this before, and many users seem to agree:   If you do not
specifically want or need the extra capacity of the 10", then the 8" is the
way to go.  I think? Captain has said that an 8" mill seems to cut an 8" board more
easily than the 10" will cut an 8" board, due to the torque requirements and
friction factors on the larger blade.  Makes sense.

Phil L.
Bi-VacAtional:  Piano tuner and sawyer.  (Use one to take a vacation from the other.) Have two Stihl 090s, one Stihl 075, Echo CS8000, Echo 346,  two Homely-ite 27AVs, Peterson 10" Swingblade Winch Production Frame, 36" and 54"Alaskan mills, and a sore back.