TimberKing Sawmills



Please visit this sponsor

The Largest Inventory of Used Chainsaw Parts in the World

Toll Free 1-800-582-0470

LogRite Tools

Lucas Sawmills

Forest Products Industry Insurance

Norwood Industries Inc.

Eggimann Motor and Equipment Sales Inc.

Sawmill & Woodlot Magazine

Wood-Mizer Band Blades

Carolina Machinery Sales is a machinery dealer that specializes in the Wood Processing Industry.

Wood Processing equpment. Splitters, Processors, Conveyors

Your source for Portable Sawmills, Edgers, Resaws, Sharpeners, Setters, Bandsaw Blades and Sawmill Parts

Portable Sawmill and Planers Made by Logosol.

EZ Boardwalk Sawmills. More Saw For Less Money!

STIHLDealers.com sponsored by Northeast STIHL

Lawn-Gardening-Tools.com

Hutto Wood Products

Woodland Sawmills

Margeson Insurance

Forestry Forum Tool Box
« previous next »
Pages: 1 ... 3 [4]  All   Go Down

Author Topic: A note to Tom from Husqvarna  (Read 5939 times)

0 Members and 2 Guests are viewing this topic.

Offline Jake_S

  • Member*
  • *
  • Posts: 1
  • I need to edit my profile!
Re: A note to Tom from Husqvarna
« Reply #60 on: January 12, 2005, 01:49:22 pm »
Hey guy's,
I'm the Husqvarna rep that replied back to Tom's query. I understand what a lot of you say about Lowe's just selling the product, but Lowe's also performs service work. True, they have to send the unit off site for repair, but they are required just like every other Husqvarna dealer to repair our equipment.
 The main problem is between us and the dealers because of our marketing plan, but the customer tend to get stuck in the middle. Fortunately for our customers, we have a large network of dealers that are wiling to work on a unit that was not purchased from them. Those dealers are the successful ones, the "non-customer" have been converted into customers that buy everything from those dealer's, and they refuse to go someplace else.
 We understand that being a dealer is tough, especially when it seems that the manufacturer is driving buisness away from you, that is why we have a minimum price for all of our units, and we WILL pay the posted shop labor rate for warranty work, provided the dealer correctly, and completely, sends in the proper paperwork, after meeting the requirements. Without our dealers, we would go bankrupt.
On that note, I would like to thank all of our dealers for what you do, I have spoken with many, and our customers for giving us a reason for making the products that we do.
Jake
Logged

Offline Jeff

  • Lead Administrator
  • Administrator
  • *****
  • Posts: 33562
  • Age: 50
  • Location: Harrison MI
  • Gender: Male
    • THEE Forestry Forum
Re: A note to Tom from Husqvarna
« Reply #61 on: January 12, 2005, 01:54:26 pm »
Welcome to the Forestry Forum Jake. :)  Yer just in time. I'm thinking this thread was about to turn to talking about something good to eat at any moment. We tend to do that around here.  :)
Logged
The farther backward you can look, the farther forward you are likely to see. Winston Churchill.
Forestry Forum Founder and Chief Bottle Washer.

Offline leweee

  • Senior Member x2
  • *****
  • Posts: 1387
  • Age: 60
  • Location: Lowbanks,Ontario, Canada
  • Gender: Male
  • Illegitimus non tatem carborundum
Re: A note to Tom from Husqvarna
« Reply #62 on: January 12, 2005, 02:55:35 pm »
Were's that CARP ..... It's SUPPERTIME.
8) 8) 8)
Logged
just another beaver with a chainsaw &  it's never so bad that it couldn't get worse.

Offline Tom

  • In Memoriam
  • *
  • Posts: 25853
  • Age: 69
  • Location: Jacksonville, Florida
  • Gender: Male
    • Toms Saw
Re: A note to Tom from Husqvarna
« Reply #63 on: January 12, 2005, 03:07:03 pm »
I'm impressed that you showed up, Jake. It's not too many Reps of any manufacturer that would take the time out of his day to respond to a conversation on a Forum like this.  You're welcome anytime whether it's a Husky conversation or not.  We have something going on for everybody, somewhere, all of the time.  :D

While there are a lot of good saws on the market, I can't seem to kill my 61 8)  It's going on eleven years in my portable custom sawing business, now.  I like it. ;D
Logged
extinct

Offline Avalancher

  • Full Member
  • **
  • Posts: 85
  • Gender: Male
  • We create what we fear!
    • AffordableCrafts
Re: A note to Tom from Husqvarna
« Reply #64 on: January 13, 2005, 09:51:04 am »
Hmmm..... havent seen any Stihl reps lurking about on these here boards........



No, No, No! I am not trying to start anything!
Logged

Offline MSU_Keith

  • Full Member
  • **
  • Posts: 89
  • Age: 45
  • Location: Ann Arbor, MI
  • Gender: Male
Re: A note to Tom from Husqvarna
« Reply #65 on: January 13, 2005, 10:41:35 am »
Jake - I noticed on the Husky web site that some Lowes are marked as service dealers and some are not.  Does this mean that the service is done on site at these locations? Or does it still go to a central or closest local service location?

I have never seen a big box store with any sort of service department but they could be moving in that direction.
Logged

Offline Avalancher

  • Full Member
  • **
  • Posts: 85
  • Gender: Male
  • We create what we fear!
    • AffordableCrafts
Re: A note to Tom from Husqvarna
« Reply #66 on: January 13, 2005, 04:20:54 pm »
Quote
Welcome to the Forestry Forum Jake. :)  Yer just in time. I'm thinking this thread was about to turn to talking about something good to eat at any moment. We tend to do that around here.  :)

Lets talk about pizza. Any ole kind of pizza. Ham and Pineapple. Pepperoni and anchovies. Spam and onions with extra cheese.
Shoot, lets even throw on some grits to give it some fiber.
Logged

Offline SwampDonkey

  • Forester
  • *
  • Posts: 27687
  • Age: 44
  • Location: Centreville, NB
  • Gender: Male
  • Large Tooth
Re: A note to Tom from Husqvarna
« Reply #67 on: January 13, 2005, 04:55:10 pm »
Well, I'm just gonna make a quick note by saying if it weren't for the local saw dealers sthil or husky I wouldn't have bought my thinning saw or my chainsaw. Don't even ask me to go to a 'box' outfit. I've had staff at those places tell me 'I think we have that in stock but I'm not going to bother to look'. This is a nation-wide chain. Then there's the classic, 'so and so is out there someplace' and they leave you standing there as if your suppose to go look for someone you don't even know in the warehouse. ::)
Logged

Pre-commercial thinning pays off. :)
'If she wants to play lumberjack, she's going to have to learn to handle her end of the log.'
Dirty Harry

Offline Gordon

  • Senior Member
  • ****
  • Posts: 703
  • Age: 49
  • Location: DE
  • Gender: Male
  • smoke free growing trees  raising my 6 kids
    • JGforestry
Re: A note to Tom from Husqvarna
« Reply #68 on: January 18, 2005, 04:10:20 pm »
Quote
Hey guy's,
I'm the Husqvarna rep that replied back to Tom's query. We WILL pay the posted shop labor rate for warranty work, provided the dealer correctly, and completely, sends in the proper paperwork, after meeting the requirements. Without our dealers, we would go bankrupt.
On that note, I would like to thank all of our dealers for what you do, I have spoken with many, and our customers for giving us a reason for making the products that we do.
Jake


The dealer has to take the time to fill out the proper paperwork, but alot of dealers either don't want to take the time to fill out the paper work or don't fill it out correctly. It's a two sided sword.

Hay and thanks Jake for taking the time for a reply.

Gordon
Logged
Pages: 1 ... 3 [4]  All   Go Up
« previous next »
 

Testing New Bottom Sponsor Area

Saw Anywhere!