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Author Topic: Computer virus  (Read 1493 times)

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Offline sawguy21

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Computer virus
« on: October 23, 2016, 12:28:11 pm »
Our computer has been very slow, yesterday it froze up. Karen called Microsoft at a number on the screen (I was nervous, thought it might be a scam) and after the tech logged in told her our machine was full of viruses. Apparently the McAfee program we have been using is a phony and offered no protection. They called back at midnight  ::) and said it has been fixed. Seems better so far but I had to set a new password for the FF, they had wiped out my tool bar which they said was a virus. We will see how it goes.
 We had been using a free version of McAfee but now have the full on program. They charged 149 US which is the normal 1 year rate but gave us an extra year because of the exchange rate. The lesson we learned from all this is not to trust the pop ups and have a qualified tech set up the computer, I am not a geek and quite frankly have no interest in going that deep into it. Buyer beware.
old age and treachery will always overcome youth and enthusiasm

Offline Gary_C

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Re: Computer virus
« Reply #1 on: October 24, 2016, 05:35:22 am »
Our computer has been very slow, yesterday it froze up. Karen called Microsoft at a number on the screen (I was nervous, thought it might be a scam) and after the tech logged in told her our machine was full of viruses.

That makes me nervous too. I just read a story about protecting your computer and they said to never use the contact info that appears on your computer without doing your own search for the company it is claimed to be from.
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Online Ianab

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Re: Computer virus
« Reply #2 on: October 24, 2016, 06:06:15 am »
Sorry to say, you were scammed.  >:(
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Offline Dakota

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Re: Computer virus
« Reply #3 on: October 24, 2016, 08:22:58 am »
I agree with Ianab.
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Offline clearcut

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Re: Computer virus
« Reply #4 on: October 24, 2016, 10:17:59 am »
I hate to say, but your computer may be even more compromised than you realize. Allowing remote access, and remotely installing software are methods used to take over computers completely. It is possible that they installed a root kit that sits at a low level in the operating system and allows access that is difficult to detect.

I would suggest that you bring your computer to a local repair shop for a thorough analysis. Tell them the whole story. When the computer  is certified clean, change ALL of your passwords.

Sorry.

Offline JJ

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Re: Computer virus
« Reply #5 on: October 24, 2016, 10:25:48 am »
It is a scam.
I had same popup yesterday on my computer, and says something like 'internet provider customer (I have roadrunner), you computer has been blocked due dangerous virus, please call technical support at Microsoft at xxxxxx number'

However it is just text message in popup window, with no logo or anything linked back to microsoft.

I just close the popup window, my computer works fine.

      JJ

Offline sawguy21

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Re: Computer virus
« Reply #6 on: October 24, 2016, 12:08:03 pm »
We did confirm we were dealing with Microsoft. However we changed all the passwords to be safe.
old age and treachery will always overcome youth and enthusiasm

Offline Jeff

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Re: Computer virus
« Reply #7 on: October 24, 2016, 12:30:18 pm »
How did you make that confirmation?  I also feel you were scammed.
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Offline Raider Bill

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Re: Computer virus
« Reply #8 on: October 24, 2016, 01:30:33 pm »
Another vote for scammed ;)
Kubota L-4200, Ford 8N, S-10 4WD Beater truck, Chainsaw, Bush Hog, couple ATV's and 141 acres of trees I'm not sure what to do with but I sure do have fun and enjoy being in the woods!
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Offline sawguy21

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Re: Computer virus
« Reply #9 on: October 25, 2016, 02:04:50 pm »
You are right, it was a scam. >:( I talked to Microsoft this morning, the number we were given as a contact is actually for an online hotel booking service. The computer has been restored to the settings before this went down, we are now working on getting the cc charges reversed. Too soon old and too late smart. ::)
old age and treachery will always overcome youth and enthusiasm

Offline Jeff

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Re: Computer virus
« Reply #10 on: October 25, 2016, 02:12:57 pm »
You need that machine wiped clean and the operating system reinstalled. I would bet resetting isn't going to do it.
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Offline Raider Bill

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Re: Computer virus
« Reply #11 on: October 25, 2016, 02:14:58 pm »
Do you have a backup prior to the issue?
Kubota L-4200, Ford 8N, S-10 4WD Beater truck, Chainsaw, Bush Hog, couple ATV's and 141 acres of trees I'm not sure what to do with but I sure do have fun and enjoy being in the woods!
The First 50 years of childhood is always the hardest.

Offline Jeff

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Re: Computer virus
« Reply #12 on: October 25, 2016, 02:19:21 pm »
The problem with back up is, they do not destroy files created after the backup date. This protects stuff you want to save. It restores the registry, system files and things like that, but the evil may still lurk in other files created that may live in some hidden directory some place, waiting to peak its evil little head up again after a restore, after a certain trigger, say by access or even time.
Just call me the midget doctor.
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Offline Magicman

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Re: Computer virus
« Reply #13 on: October 25, 2016, 02:55:58 pm »
Here is a picture of the screen that I just got:
 

 
Full screen.
 

 
The message to the customer accompanied by a beeping tone.

Neither Abtiblock Plus, Malwarebytes Home Premium nor McAfee Live Safe prevented this screen from popping up.
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Offline Raider Bill

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Re: Computer virus
« Reply #14 on: October 25, 2016, 05:30:05 pm »
The problem with back up is, they do not destroy files created after the backup date. This protects stuff you want to save. It restores the registry, system files and things like that, but the evil may still lurk in other files created that may live in some hidden directory some place, waiting to peak its evil little head up again after a restore, after a certain trigger, say by access or even time.

I was more thinking of him losing his personal files. Pictures etc.
Kubota L-4200, Ford 8N, S-10 4WD Beater truck, Chainsaw, Bush Hog, couple ATV's and 141 acres of trees I'm not sure what to do with but I sure do have fun and enjoy being in the woods!
The First 50 years of childhood is always the hardest.

Offline JJ

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Re: Computer virus
« Reply #15 on: October 26, 2016, 10:38:38 am »
Magicman,

That is same screen as popped up on my work computer, even with top of line firewall and virus/malware protection.

I think it is just text popup window with scarey warning.  I just closed it, and turned on popup blocker.

      JJ

Offline Jeff

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Re: Computer virus
« Reply #16 on: October 26, 2016, 12:29:35 pm »
What websites are you guys on when those things are popping up?
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Online Ianab

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Re: Computer virus
« Reply #17 on: October 26, 2016, 02:53:02 pm »
They often appear on legit web pages where they are inserted as paid advertising.

Jeff controls what adverts appear on these pages, so he's not going to allow some malicious scripts to be inserted. But a lot of web pages just sell add space to all and sundry via an advertising service. The adverts are hosted elsewhere and the page owner has pretty much no control over what actually appears.

Then of course there are always people trying to compromise any insecure web page to insert their own scripts. I'm sure Jeff has come across those guys too.  >:(
Weekend warrior, Peterson JP test pilot, Dolmar 7900 and Stihl MS310 saws and  the usual collection of power tools :)

Offline JJ

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Re: Computer virus
« Reply #18 on: October 26, 2016, 07:46:31 pm »
I was on FF website, but I am sure unrelated, as they maybe coming through the internet provider.   They had detail about my provider and location (likely from IP#).

         JJ

Offline Magicman

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Re: Computer virus
« Reply #19 on: October 26, 2016, 07:55:10 pm »
My Home Page is
Code: [Select]
https://att.yahoo.com/which has news items, weather, sports, etc.  I was scrolling down and reading various articles when it popped up.  Yes, several of them generally have something about "paid advertisement" or "sponsored" written somewhere.   I was not logged onto the FF.
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