Get your Forestry Forum Hats while they last!
0 Members and 2 Guests are viewing this topic.
Hello, As a Stihl dealer we service Stihl equipment. We start all equipment before handing back to the customer after service. We check all safety equipment also. If you bring your saw into us for a new chain we install it for free. We also check the bar, sprocket and any other areas that may need some attention. We do not replace it unless you approve the service or repair. The word "tune up" is a generic term for what? If you come to us and ask for a tune up we will ask you to describe your problem. Is there an issue with the equipment? We sell customer service. At times we have customers who just want the spark plug replaced. We still ask why? We also train customers about the fuel issues we see everyday.I guess if you came to us and wanted a starter rope replaced we would not tune the saw unless you said "could you check the saw out for any other issues". If you came back to pick up the saw and said hey nice job on the rope but you did not tune up my saw. We would ask you what you need and go from there. Discussion about difficult customers in the shop after they leave is something I hope we never do. If our service techs have a difficult issue with a customer I do my best to find out what happened and call the customer to hear his side. We would hate to loose a customer over a communication issue. Good news travels fast. Not so good news even travels faster. Marty
MartyParsons, I like the way you do business. With repect and honesty to the customer. A satisfied customer can lead you to another. Good business only brings good things to all people. Doesnt it make you feel better that you gave your best to make sure that the person that came to you for service was pleased or at least you gave 110%. Anybody can be a nerd, but what good have you done when you are. 80yr ole gentleman will always be respected untill he has given me very good grounds to feel different. He probably grew up in a time and place where men treated each other with better values than what is dislayed today by many people. How many businesses have gone out of buiness because they treated the public distastefull? I have a sthil dealer that has given me only the best and I appreciate that more ways than one. Now having said that lets be good customers tomorrow and service people do your best. Everyone have a good week. bg
As I've said before there is one Stihl dealer with in 2-3 miles of me but I drive 15 to do businss with another .This gentleman knows for a fact the sun would rise in the west before I ever bought new anything .Nobody works on my saws but me so all I do is purchase parts from him and he treats my like a brother .I can't say enough for him. So you see not all dealers are bad people .Just a few and I'd like to think they are a minority .
Well it takes all kinds .Unscrupuled dealers /business men will take advange of peoples ignorance no matter if it's chainsaws ,autos ,computers or even selling insurance .I for one still try to see the good in humanity. I like to think the dishonest are a minority but never the less always preach or evangelize that lack of product knowledge is where most people get short changed .Every one on this web forum has a computer which has opened them up to the greatest knowledge base since the library of Alexandria .You have to use it though for it to be effective .If a person were armed forehand with some working knowledge about a product the dishonest flim flam people are then at the disadvantage . PT Barnum was the greatest liar the world ever knew and left a bunch of clones in his wake but they can be outfoxed at their own game if you pay attention .
GdayI hope not !! But it just seems like the way the world is going apparently Theres still alot off good people out there in business and they are the ones I aim to work with Meadows Miller when you get to Alabama there is a Stihl dealer about 50 miles north of you that I highly recommend. Slayton Bros., Inc.1235 Hwy 43Jackson, AL 36545Slayton Bros.Highway 43 Bypass Jackson, AL 36545 (251) 246-3667 www.SlaytonBrothers.com MONDAY - FRIDAY 7A.M. TO 5P.M.SATURDAY - 8A.M. TO 12NOON This dealership takes great pride in customer satisfaction. I bought a Scag zero turn lawnmower from them about 6 years ago and have since bought a Stihl chainsaw, Stihl pole saw and other equipment. About 6 months after the warranty went out on my Scag mower so did a crankshaft seal on the motor. I took it in for the necessary repairs and was only charged for the seal and oil. Wayne (The Owner) told me no charge for the labor because the seal shouldn't have gone out so soon. I've called him a couple of times on the Kohler engine on my sawmill. He's always glad to help. I drive right by a Stihl dealer another 30 miles to do business with Wayne because of his knowledge and customer appreciation. So Medows Miller if you choose to do business with him, I'm sure you want regret it. Just tell him the man from Pine Hill with the sawmill sent you.
Well starting with the first post, the dealer in question could have, and should have, been a little friendlier. But we don't know the history of his past dealings with the guy. He may be a PITA type. But what the old guy was trying to do is something I see occasionally, and he certainly shares the blame here. It's unethical for a shop to do work beyond what the customer requested, and it's equally unethical for a customer to ask for more at time of pickup, and/or have expectations that the work be "thrown in" for free. One of the worst things you can do to alienate someone is to do more than asked and give the guy a bill that is higher than expected. That's likely why the dealer in question had the "damned if you do, damned if you don't" attitude. An obvious exception would be safety stuff as Marty the Stihl dealer above mentioned or some other observation that the saw clearly won't run. An in that case, you must call the customer to get approval. TCrew however has a bad taste in his mouth from his experience with his 250. In that instance he was indeed treated poorly. But he now has this customer service thing under the microscope, and he's decided to climb up on the soapbox and do a little more whining/venting. His comment in post #1 asking if this is the norm regarding customer service at saw shops, (plural/inclusive), illustrates that point. Apparently good therapy for you, and you're having fun as you quote and respond to each post in the thread. But as suggested, you really ought to move on. This dealer clearly isn't what you are looking for, so I'd suggest that you find another.Now before you hastily reply to my post, let me point this out: As of this writing, you have 37 posts to your credit here on this forum. 35 of them are in the 2 threads that you started about this incident in which you were so terribly wronged by this dealer. Get over it.
We had an awsome stihl dealer in town, seams like family issues got in the way and the brother I liked dealing with went his own way, nothing against the rest of the family but I do business elsewhere nowadays. The new guy sells Husky, I was hesitant at first but he services my stihls and when it came time for a new saw he offered me to buy at the other place and he would service it. I figured why not try a husky, still un decided on that one but I went in today to pick up a couple of chains he was supposed to sharpen for me ( I hand sharpen 3 or 4 times then bring them to him to fix as he calls it), they were not done. He grabbed 2 new chains off the shelf and tried to charge me the price to sharpen 2 chains. I gave him $30 cash and told him to call me when the others are sharp. At the same time I had a run in at work, where I am a supervisor, this week with an un-happy customer and lost my temper and said some things I shouldn't have. My boss met with the guy and the guy told him if one of his employees talked like that to a customer he would be fired on the spot. My boss told him if a customer talked to one of his supervisors like that they would no longer be a customer. We compromised that we were both a little out of line and will be more proffesional in the future. Bottom line is there are 2 sides to every story, and not every customer is one a business needs or wants.
Testing New Bottom Sponsor Area
