ASM Gear box problems

[James P.]

Geeze Wife, if I had the dough I would by a Peterson just cause I like your attitude. That said I am broke so thats just a compliment. I hope farmer Bob takes your kind offer up and I hope you guys get it worked out for him. We all relies as customers at one point or another we can be demanding at least speaking for myself and I am unanimous in that. All joking aside I have only heard good things about Peterson and from people who I believe have alot of integrity

[LOGDOG]

Quoting Paul Harvey, "Now you know the rest of the story."

Thanks "Wife" for chiming in and adding clarity to the scenario.

Hopefully Farmerbob can put frustrations aside, open the lines of communication up again, and get this thing lined back up. Farmerbob, send them back the parts they've asked you to and give them the chance to diagnose the problem and if necessary do the right thing by replacing something. I can honestly say that they did well by me in that respect. I know how frustrating it is when you're broke down and money is tight and you can't seem to get a machine back in alignment. But you cannot let it get the best of you. Something that everyone who is considering buying a sawmill must remember:

1) If you're not mechanically inclined, be prepared for frustration. You'll need to become mechanically inclined quick. It just goes with equipment.

2) If money is tight to begin with, don't buy a sawmill. Rarely is that the answer to a man's money problems. For a few yes, in general -no. There will be a need to spend money continually after the purchase of a mill. Blades, service, maintenance items, support equipment, insurance, logs, maybe a vehicle to tow it, trailers, a building, etc, etc. - it never ends.

   You have to be prepared to do whatever it takes to push through - if you want to be in that business or any business for that matter. Sometimes that even means us putting our pride and frustrations aside. Been there done that.

Hope you guys can work this out. I believe you can.


LOGDOG


 

[firefighter]

Now we have both sides of the story ,I am glad that the manufactuer has given us what we wanted to hear and I hope Farmer Bob gets the info and parts to you as you have asked for .It seem this could have been settled with out having to use this means and hopefully there are no more posts about this .

[Meadows Miller]

Gday

I did do a reply to this last night but my session timed out and I lost it 

Tom I was'nt trying to bash the Peterson mills (they do build a nice one ) I was looking at it from the point of view that all the trouble shooting and adjustments that could be made  had been done  Mate  That been said I have loved the Wpf mills i have had the opertunity to have a swing on over the years and was looking at getting a wpf with all the trimmings before i got the lucas last year aswell but Like james money was tight and i could only get $10k cash together at that time  James dont worry your not the only one Mate   
 
Kerris I do know that ppl overloading the mill and trying to lift  feed speeds to try and get more production just overloads the whole mill saw, driveline & motor and that goes for any mill  It just does'nt work ive seen it all too often !! the big gains in any mill afer having your saw unit runing spoton and easily  are from How the whole sawmill is setup, Decision making, quick setts and keeping the saw in the wood 

and Whats that we have some Bloody Rough Operators overehere do we      Must be why I get offered some bloody good jobs & money  2to3 times every year all over aust  A good Sawyers hard to come by these days in any country    But i got out of that afew years ago as for every good mill owner i worked for  i had to deal with an Idiot or two     

Bob your not too far from me and ill be down your way in about 3 weeks looking at a another sawmill with my business partner  and i can drop past and have a looksee if you like Mate   
If you take Kerris up on her offer and get in contact with them  and have the parts there i might be able stay down a day or two and give you a hand to try and get the thing sorted  Mate 

And dont worry I wont be handing you an invoice at the end of it  I just want to see you up and running w/out the dramas Mate 

Oh and Kerris say gday to Aaron for me you have a top bloke working for you there 

Regards Chris

 

[Farmer Bob]

I hope I will be able to post this reply as there are a few facts I would like to correct.

It has never been my aim to "bash" Petersons and I've always maintained without the gear box issues that keep rising I have been very happy with my saw. For two years the dialouge between Petersons and myself, both by phone and email has never ceased and the only reason I sought legal advise was when I kept recieving emails quoting the manufacturers warranty conditions, hence the few emails headed 'without predjudice,' on advice. However this has not been the road I wish to go do down so I quickly dropped the idea and the email headers. That was when I decided to come to the forum to see if anyone else could come up with a solution or idea that has not been attempted.

In September this year I took the damaged parts to Bondioli and Pavesi in Melbourne hoping that they, as the actual gear box manufacturer, could help. They also had contact with Petersons and agreed to send the parts back to NZ but are still waiting for certain information from Petersons before sending them. Both of us have sent emails reminding Petersons that the parts they want returned are still there. That side of it is completely out of my hands.

Yes, the very first repair I had done, on the first gear box to go, was done by a mechanic who didn't do it right and the circlip did fall out but since then I have used only very qualified Engineers because I am the first to admit I have very little mechanical knowlege and at 58 years old
am happy to let the profesionals do their job.

I am the operator of my mill and have not said anyone else jams it but have admitted I did jam it myself once in the early days, so consequently now listen very carefully to the revs, as I've said in a previous posting.

I have NEVER solicitored help from "the opposition" as was claimed, but I have been contacted by another mill manufacturer offering to help me, for which I'm very grateful. I am not an angry person  . . . . it's a very wasted emotion the serves no one, . . .but I let Petersons know I was disappointed that others are offering the help I had hoped they might have offered.


Unfortunately the costs involved in flights, labour and accomodation required when Petersons were visiting our State was something I could not afford. I understand it is their policy to charge for these calls but had hoped that as they had already made the 3 hour trip to Australia and were only a couple of hours drive away from me, and with the persistant problems I've been having, they would have called on me without this cost.

Please Petersons, get the parts from Bondioli and Pavesi, as arranged, and anylise and solve the problem.

Thanks.
Bob